FAQs

When will my yarn ship?

I sell yarn in two ways here at Yarn Love and depending upon the yarn you've purchased, this will affect the processing time:

1.) In-stock - ships in 3 business days.  Business days are Monday through Friday, with the exception of national USA holidays. I do occasionally take vacations, and those non-shipping days will be posted on my homepage. A notification will be sent to my email newsletter list. (You can sign up for that right here.)  

2.) Dyed-to-order - usually dyed-to-order items take 4 weeks to process before shipment. You will find the processing time in the listing of these items.

Please note, actual shipment time varies by location and postal service selected. After shipment, you will receive an email with a tracking number, so you can follow your package along it's journey to you.  

What is a skein? (And what do I do with it?)

Yarn Love is sold in a skein or hank - essentially, a long loop of yarn with many strands that is twisted back onto itself for easy packaging and shipping. This put-up style is integral to the hand dyeing process. Once you receive your skein, you will need to wind it into a ball before it's ready for use.

To prevent tangling, it is SUPER IMPORTANT that you support the inside of the skein while while you wind your yarn into a ball.

To do this, you may use a swift (special equipment for winding a skein into a ball), a chair back (just pop the skein loop over the back, and carefully un-wind from there) or even a friend's arms.

 

Can I get a refund?

I will happily offer you a refund on the purchase price of your yarn within 30 days of purchase if there is a manufacturing defect. Defects include: more than 2 (per skein): knots, mis-spun or incorrectly plied areas, weak or under-spun areas or another defect which causes you to be unable to use your yarn. While manufacturing defects are rare, they do occasionally happen and I want you to be delighted with your yarn. Please email me directly to set up a replacement or refund. I am unable to process refunds for:
  • Tangling due to improper winding
  • Color matching issues
  • Dye lot differences
  • Damage from pests or improper storage

If you're experiencing another issue with your yarn, please do email me, and I'll do my best to help!