when will my yarn ship?

I sell yarn in two ways here at Yarn Love and depending upon the yarn you've purchased, this will affect the processing time:

1.) In-stock - ships in 5-21 business days.  Business days are Monday through Friday, with the exception of national USA holidays. I do occasionally take vacations, and those non-shipping days will be posted on my homepage. A notification will be sent to my email newsletter list. (You can sign up for that at the bottom of this page. Scroll down.)

Choosing UPS may delay your shipment by 24-48 hours due to Yarn Love's rural location. We are unable to offer guaranteed delivery dates & all delivery times are estimates of carrier transit times only. 

Please note: due to pockets of high demand, shipping time may occasionally be extended even for in-stock items. An announcement at the top of every page will alert you if shipping times are currently longer than normal. 

2.) Dyed-to-order - usually dyed-to-order items take 4-6 weeks to process before shipment. You will find the processing time in the listing of these items.

Please note, actual shipment time varies by location and postal service selected. After shipment, you will receive an email with a tracking number, so you can follow your package along it's journey to you. 

3.) If you select the USPS please note that slow packages must be in the USPS system for a minimum of 4 weeks (within the US) or 12 weeks internationally before they allow a missing package trace or a lost package claim. Essentially, if your package has not met the minimum elapsed time, the USPS does not consider the package late and will not provide any customer care regarding that shipment.

I will initiate a lost package search after 4 weeks & if the search does not result in a delivered package 14 days later, I will happily replace or refund your package. 

4.) Shipping Protection: any lost or damaged orders where shipping protection was purchased will be immediately replaced if the item is in stock or refunded if the original items are sold out. 

I can't find my pattern!

All Yarn Love / Everyday Knits patterns included with kits are delivered as digital PDF files via email on the pattern release date (or immediately for in-stock kits).

If you don’t see your pattern in your inbox:

• Check your spam, junk, or promotions folders. Sometimes, automated emails with attachments are filtered by your email provider.
• Search your email for “Yarn Love” or the kit name. The pattern is sent from our main email address.
• If you purchased a preorder, the pattern is delivered on the official release date (listed on the product page and in your order confirmation).
  

If you still can’t locate your pattern, please email us with your order number, and we’ll be happy to resend it.

Yarn Love is a one-person studio, and all customer support is handled personally during weekday business hours. Rest assured, we’ll make sure you get your pattern as quickly as possible!

Charlotte Stone patterns must be purchased separately in her books or directly from the designer as a single pattern download. 

 

USPS Ground Advantage or Priority mail:

The USPS does not consider any domestic package in their system for less than 4 weeks to be delayed. I suggest signing up for email or text tracking updates via the USPS.com using your package tracking number to receive shipping updates. 

After 4 weeks, I'd be happy to file a missing or lost mail claim on your package. You will need to fill out a short insurance form to complete the mail claim for a missing package. 

When you package has been marked lost or destroyed, we will provide a replacement or shop credit equal to the original purchase amount. 

 

What is a skein? (And what do I do with it?)

Yarn Love is sold in a skein or hank - essentially, a long loop of yarn with many strands that is twisted back onto itself for easy packaging and shipping. This put-up style is integral to the hand dyeing process. Once you receive your skein, you will need to wind it into a ball before it's ready for use.

To prevent tangling, it is SUPER IMPORTANT that you support the inside of the skein while while you wind your yarn into a ball.

To do this, you may use a swift (special equipment for winding a skein into a ball), a chair back (just pop the skein loop over the back, and carefully un-wind from there) or even a friend's arms.

• I need a picture! Craftsy has an amazing photo tutorial on how to wind your beautiful yarn into a tidy ball, using only your hands!
• Read more about the different styles of yarn put-ups in this delightfully illustrated article by Interweave Press.   

Click here for washing & winding instructions with video tutorials.

Unless specifically stated otherwise, all listings are for a single skein. You are welcome to add multiple skeins & I will make every effort to fill multiple skein orders from the same dyelot. 

 

Can I get a refund?

During our final sale, no refunds or returns are avaialble.

 

Coupons

Unless otherwise stated, coupons are valid for 5 days from issuance, on carts with a minimum of $29. 

Limit of one coupon per order, and one use of coupon per customer. 

Exclusions: single month recurring club subscriptions, pre-orders, custom orders, and sale items are excluded unless explicitly included on a promotion.