Yarn Love Return Policy
I will happily offer you a refund on the purchase price of your yarn within 60 days of purchase if there is a manufacturing defect.
Defects include: more than 2 (per skein): knots, mis-spun or incorrectly plied areas, weak or under-spun areas or another defect which causes you to be unable to use your yarn.
While manufacturing defects are rare, they do occasionally happen and I want you to be delighted with your yarn. Please email me directly to set up a replacement or refund.
I am unable to process refunds for:
- Tangling due to improper winding
- Color matching issues
- Dye lot differences
If you’re experiencing another issue with your yarn, please do email me, and I’ll do my best to help! I want you to adore every skein of Yarn Love.
Wind Your Skein The Right Way
My yarn is packaged in a skein (Sometimes also called a hank.). A skein is a giant loop of yarn, with both ends secured, which is twisted back on itself so a yarn band fits on it.
It needs to be wound into a ball before you use it.
The most important part of winding a skein without tangles is to keep the inside of the loop supported and taut at all times. The easiest way to accomplish this is by using a yarn swift. If you don't have a yarn swift, don't worry, you have other options. To keep your skein from tangling during ball winding you can try:
- Place your skein over a chair back.
- Use a friend's arms.
- Place the skein around your knees - but be careful not to lift it off!
The most important thing is to keep outward pressure on the skein which will prevent the strands from crossing and tangling.
Want a visual tutorial? Check out this amazing guide by Craftsy on how to wind a skein into a ball with no fancy equipment!